Customer Service

From Training to Insurance Assistance, We're a Partner for Life

Medtronic is a partner in your diabetes care. Our aim is to help you go beyond dealing with diabetes to focusing on what's most important to you. As part of our customer service commitment, we provide:

  • Personalized and group support including live 24 hour phone support.
  • Assessment of Insurance coverage to assist you in understanding your reimbursement benefits.
  • A 24 hour pump replacement commitment.1
  • The largest network of professionals, trainers and clinical staff in Canada to help you succeed.

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  1. Weather conditions, natural disasters or other extreme circumstances could delay the delivery of the replacement device. Delivery to some rural areas could also delay the delivery of the replacement device.


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What Our Pumpers Say

Aaron Louis,
Recent university graduate Mechanical Engineering, Waterloo, ON

Balancing school, work, sports, family, friends and diabetes can be tough. But, the technology of my insulin pump with Continuous Glucose Monitoring makes diabetes management easier, giving me more time to do things I want to do.

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